Warranty

Warranty Service Form

With the exception of specified emergencies, all requests for service must be in writing. Please use the web form to notify us of warranty concerns as we are no longer accepting faxed forms. To assure timely response and proper record keeping, on-site sales and construction personnel will not accept service requests in your community. We will contact you to set an inspection appointment. Service appointments are available from 9 a.m. to 3 p.m., Monday through Friday. Thank you for your cooperation.

Homeowners are responsible for calling contractors directly to schedule service for the following: plumbing, heating & air conditioning, electric, windows, fireplace, garage door, carpet/ tile/ hardwood flooring, lighting, telephone, TV or other low voltage wiring, appliances. Our warranty representative will not place your service call for you. For contractor contact information, please reference your list of service providers written on a sticker that was applied to the inside cabinet door under your kitchen sink. Homeowners that closed after 7/2010 can also find a list of service providers in their closing notebook in the warranty section. If you do not have this list, please contact your sales consultant and one will be provided for you.

Non Emergent Items, 90-day AND 1-year Walk Thru
Other non emergent items such as sheetrock cracks (taken care of only on the 1-year claim), paint needed as a result of contractors, cracked or chipped tile, cracked or chipped brick, etc., will be taken care of either on the 90-day or 1-year anniversary. Our Warranty Representative takes care of over 50 homes per year regarding warranty items. This system allows us to take care of our homeowners in an efficient manner.

If you have items to be discussed at your 90-day anniversary, please fill out the online warranty form.

If you have items to be discussed at your 1-year anniversary, please fill out the online warranty form. Our warranty representative will contact you prior to your 1-year anniversary to set up a meeting.

Urgent Warranty Issues
In case of urgent warranty issues (plumbing, electrical, or heating/AC), please reference your list of service providers written on a sticker that was applied to the inside cabinet door under your kitchen sink. Homeowners that closed after 7/2010 can also find a list of service providers in their closing notebook in the warranty section. If you do not have this list, please contact your sales consultant and one will be provided for you.

Online Warranty Form:

Community Name

Closing Date

First and Last Name

Street Address

City and Zip Code

Your Email (required)

Home Phone

Cell Phone

Optional Contact Name

Optional Phone

Are You The Original Owner?

Is this for 90-day List?


Is this for 1-Year List?


If not a 90-day or 1-Year List, please describe your warranty concern below:

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